Propagation of Information about various Passport services

Dissemination and grievance redressal mechanism of information For Passport Services. Under the passport seva kendra , the ministry has put in place a citizen friendly and also strengthened grievance redressal system to ensure and quick redressal of public grievances the following mechanism which has been built up for propagation of information about various passport services........

Service no 1 : - mPassport Seva mobile app: Smartphone users can access information using mobile app ‘mPassport Seva’. It is available on Aandroid, iOS, Windows and BlackBerry Platforms. 

Service no 1 : - Help desk : There is also an email based help desk which can be accessed by citizens through the passport seva website.

Service No 3 :- Call OR E-mail to the respective PSK ( Passport Office ): The Passport Seva website (www.passportindia.gov.in) can also be accessed for getting details of each PSK whereby applicant can directly be in touch with them through e-mail/telephone/fax.

Service No 4:- Centralized Public Grievance Redress And Monitoring System (CPGRAMS): An applicant can also register a grievance through CPGRAMS portal (www.pg.portal.gov.in) and track the status online.

Service No 5:- Public Grievance Cell: There is also a Public Grievance Cell in CPV Page 3 of 3 Division of the Ministry of External Affairs under the supervision of the Chief Passport Officer which deals with grievances received through telephone, e-mail and post. A dedicated e-mail address i.e. passport.pg@mea.gov.in is handled by this Cell to take up the passport grievances. 

Service No 6:- Toll free number of National Call Center: There is a National Call Center with a toll free number (1800-258-1800), which operates in 17 languages and on 24x7 basis  by generating a Service Request Number (SRN) to track its status online, which can be used for subsequent enquiry to provide detailed information's related to the passport application submission.

Service No 7 :- Information Through Passport Portal: The Passport Seva kendra website (www.passportindia.gov.in) provides information related to passport or travel documents/steps to fallow to be completed for online submission of passport application. Applicants may visit respective Passport Office, through Enquiry Counter/May I Help you/Information Facilitation Centre (IFC) generally between 1000 to 1300 hours for status enquiry of their applications, submission of their pending documents/clarifications. There is also a Policy Section whereby escalated cases are processed after submission of requisite document/re-police verification, etc. Details of each PO can be accessed under link: www.passportindia.gov.in>Passport Offices. In case of any other doubts, the applicants can log a request for getting information through the following  Link: www.passportindia.gov.in>Information/Feedback/grievance>information